goal's Privacy Policy

1 Introduction and Applicability

goal (referred to hereinafter as "we", "our" or "the platform") is a digital platform providing online entertainment and sports betting services in Bangladesh. We place the highest priority on our users' privacy and commit to handling their personal information responsibly.

This Privacy Policy applies to all individuals who use goal's website and mobile application. By creating an account, using any service, or browsing the website, you are considered to have accepted the terms of this policy.

To understand the full terms of using our services, please read our Terms and Conditions page, which contains detailed guidance on account management, deposits, withdrawals and bonuses.

2 Information Collection Methods

goal collects user information in various ways. The types and sources of information collected are described in detail below:

2.1 Information You Provide Directly

When you register with goal or manage your account, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Bangladeshi National ID (NID) or passport details (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket or bank account number
• Deposit and withdrawal history
• Details of communications with the support team

2.2 Automatically Collected Information

When you use the goal website or app, certain information is automatically recorded on our servers:

• IP address and Device ID
• Browser type, operating system and screen resolution
• Login time, session duration and page visit sequence
• Game play history, bet placement details and transaction logs
• Cookie and local storage data (see Section 6 for details)

2.3 Information Collected During Verification

To complete account verification (KYC) and confirm the validity of financial transactions, goal may request additional documents such as a scanned copy of your national ID, a selfie photo, or proof of bank statement.

3 Use of Information and Purpose

goal uses your information only for specific and legitimate purposes. These purposes are described in detail below:

3.1 Account Management and Service Delivery

• Ensuring account registration and secure login
• Processing transactions related to deposits, withdrawals and bonuses
• Providing access to gaming and betting services
• Ensuring VIP program benefits and cashback

3.2 Security and Fraud Prevention

• Detecting unauthorised access and fraudulent transactions
• Preventing money laundering and other financial crimes
• Detecting attempts to create multiple accounts from a single account
• Protecting the integrity of accounts

3.3 Personalised Experience

• Recommending games and offers based on your preferences
• Delivering applicable bonuses and promotional offers to you
• Improving the user experience of the website and app

3.4 Communication and Customer Service

• Providing support via live chat and email
• Sending important account-related notifications
• Sending transaction confirmations and receipts

4 Information Disclosure and Sharing

goal does not disclose your personal information externally except in the limited circumstances described below:

4.1 Technology and Service Partners

To operate goal's services, we work with certain technology partners such as payment processors, cloud hosting providers and game studios. These partners receive only the information necessary for their specific tasks and are bound by confidentiality agreements.

4.2 Legal Obligations

Under applicable Bangladeshi law or court orders, we may be required to disclose certain information to the relevant authorities. In such cases, goal provides only the information that is legally required.

4.3 Fraud Investigations

In cases of serious fraud or security breaches, relevant information may be used in internal or external security investigations to protect the platform.

5 Data Storage and Security

Your personal information is stored on secure servers and protected using SSL (Secure Socket Layer) encryption technology. goal applies the following security measures:

• Industry-standard encryption for all data transmission
• Restricted staff access policy — only authorised personnel can view sensitive information
• Regular security audits and vulnerability testing
• Automated alert system for suspicious login attempts
• OTP-based two-factor authentication option

5.1 Data Retention Period

goal retains data according to the following policy:

• Active account data — for as long as the account remains active
• Transaction history of closed accounts — for a specified number of years in accordance with financial regulations
• KYC verification documents — for a specified period after account closure as required by regulatory obligations
• Support communication records — for the applicable period after resolution of the issue

5.2 Response to a Data Breach

If a data security breach occurs, goal promptly launches an investigation and notifies affected users in a timely manner. If you have any concerns about the security of your account, contact our support team immediately.

6 Cookies and Tracking Technologies

The goal website and app use cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

6.1 Essential Cookies

These cookies are essential for the core functionality of the site — such as maintaining login sessions, remembering language preferences and managing security tokens. Without them, goal cannot function properly.

6.2 Functional Cookies

These cookies remember your preferences and settings, such as your preferred game category, display settings or betting interface. They improve your overall user experience.

6.3 Analytics Cookies

goal uses analytics tools to understand and improve site performance. This data is collected in aggregate form and is not used to identify any specific individual.

6.4 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may cause some site features to not work correctly.

7 Your Rights Regarding Your Information

goal grants you the following rights over your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If there is any inaccuracy in your information, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained for a specified period due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that the use of your information be restricted.
• Right to Portability: You may request a copy of your data in a structured format.

To exercise these rights, write to the contact address provided below. We will respond to your request within 30 working days.

To learn more about our commitment to responsible gambling, please read our Responsible Gaming page, which contains information on self-exclusion, setting deposit limits and mental health support.

8 Protection of Minors' Information

goal is an adults-only platform. No person under the age of 21 is entitled to use this service, and no personal information is knowingly collected from them.

If we become aware that a person under the age of 21 has registered, their account will be closed immediately and any collected information will be deleted. Parents or legal guardians who believe their child has registered on this site should contact our support team immediately.

9 Third-Party Services

goal's platform includes services from various third-party game providers (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe) and payment processors (such as bKash, Nagad, Rocket). These services may have their own privacy policies.

goal is not responsible for the data practices of these third parties. However, we ensure that partners contracted with us maintain the required data protection standards.

9.1 Payment Processing

For processing financial transactions (bKash, Nagad, Rocket and bank transfers), your financial information is processed directly through the relevant payment provider. goal never stores your full payment card number or banking PIN.

10 International Data Transfers

goal may use servers and service providers located in various countries to deliver its services. As a result, your information may be transferred internationally.

For such transfers, goal ensures that your information will be processed while maintaining the protection standards described in this privacy policy and in compliance with applicable laws.

11 Policy Changes

goal may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• A notice will be displayed in a prominent place on the website
• Registered users will be sent a notification of the update by email or SMS
• The "Last Updated" date at the top of the page will be changed

Continuing to use the site after changes means you have accepted the updated policy. For more information about our services and platform, visit our About Us page.

12 Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. goal's support team is available 24 hours a day, seven days a week in Bengali and English.